CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy outlines the standardized, global service rules applicable to all orders placed on our official website. We implement unified service standards for all customers worldwide to ensure a transparent, consistent, and reliable shopping experience. All transactions, logistics arrangements, and after-sales procedures strictly follow the regulations stated below, with no regional differences or special exceptions.

Payment & Currency Policy

Our website adopts a unified currency standard for all global transactions. All product pricing, order settlement, and fee calculations are processed in USD (United States Dollar). There are no hidden fees, additional handling charges, or regional surcharges for any orders. Customers can complete payment through the official payment channels on the website with a clear, open, and consistent billing process worldwide.

Shipping & Delivery Policy

Free Shipping Service: All products available in our store qualify for free shipping globally. No delivery fees, shipping surcharges, or remote area fees will be charged for any order, bringing cost-effective shopping benefits to every customer.
Order Processing Time: All in-stock orders will be processed, packaged, and shipped within1 to 3 business days after successful payment confirmation. We arrange orders in chronological order to ensure timely order dispatch.
Global Delivery Cycle: We implement a unified delivery time frame for all global regions. The standard delivery period for all orders is 6 to 12 business days. No additional customs declaration procedures are required from customers, and expedited delivery services are not available for all orders. The unified logistics rule ensures stable and predictable delivery for global users.

Return & Refund Policy

Return Validity Period: We support a long-term customer-friendly return policy. Eligible products can be applied for return within 60 days from the date of order delivery. All return applications must comply with our product return conditions, including intact product packaging, unused status, and complete accessories.
Refund Processing Time: After our warehouse receives, inspects, and verifies the returned products, we will initiate the official refund procedure. The refund will be fully processed and credited to the customer’s original payment account within 5 to 10 business days. The specific arrival time shall be subject to the processing rules of the customer’s payment institution.
We strictly protect customers’ legitimate shopping rights. For all qualified return applications, we will complete the whole process of inspection, confirmation and refund in accordance with unified standards, to ensure a worry-free after-sales experience.

Customer Support & Communication

For any questions regarding product consultation, order inquiry, logistics tracking, return and refund progress, or brand cooperation, please refer to our Contact Us page. All official contact methods and dedicated service email addresses are published on the Contact Us page. Our professional customer service team will provide standardized, polite and efficient reply and solution services for all customer inquiries.

Service Commitment

We adhere to the service tenet of customer priority, standardization and transparency. All service rules are applicable to all global customers without discrimination or differential treatment. We are committed to optimizing every shopping link from payment, logistics to after-sales, and providing every customer with a stable, secure and satisfactory online shopping experience for healthy grain food and peripheral products.