PRIVACY POLICY

Introduction

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information submitted by users when visiting and shopping on our official website. This policy applies to all visitors, registered users, and customers who access our platform and purchase our products, including breakfast cereals, granola oats, organic grain products, children’s organic foods, frozen breakfast items, organic snacks, baked snacks, organic complementary foods, and brand peripheral merchandise. We prioritize user privacy and strictly abide by global privacy protection principles to ensure all personal data is processed legally, safely, and transparently.

Information We Collect

We only collect necessary and user-authorized personal information to complete order processing, logistics delivery, after-sales service, and user experience optimization. The collected information mainly includes basic identification information, order information, and interactive information submitted voluntarily by users.
Personal Identification Information: This includes name, contact email address, shipping address, and relevant contact details provided by users during account registration and order placement. Such information is essential for us to complete product delivery and order verification.
Order and Transaction Information: We record order records, purchased product information, payment verification status, and after-sales application records generated during your shopping process. All transaction settlements on our website are unified in USD, and we will not collect any confidential payment card information.
User Interaction Information: We may collect non-sensitive browsing data including website access time, page browsing records, and device access information to optimize website operation, adjust product display, and improve overall user shopping experience.

How We Use Your Information

All collected personal information is only used for legitimate service purposes and will never be used for unauthorized commercial promotion or illegal dissemination. Firstly, we use your information to process, confirm, and ship your orders, complete global delivery arrangements, and support 60-day return and 5-10 day refund after-sales services to ensure the smooth completion of every transaction.
Secondly, your contact information will be used to reply to your consultation feedback, update order logistics status, and notify you of after-sales processing progress. In addition, non-sensitive browsing data will be used for website function optimization, product iteration, and service improvement, helping us provide more compliant and user-friendly healthy food and peripheral product services.
We will not use your personal information for irrelevant marketing behaviors without your explicit authorization, nor will we forge user data or conduct improper data analysis.

Data Storage and Protection

We adopt standardized data security technical measures and management mechanisms to protect your personal information from unauthorized access, disclosure, tampering, and loss. All user data is stored through secure system channels with encrypted processing to ensure data transmission and storage safety.
We only retain your personal information within the necessary service cycle. After the order is fully completed and the after-sales service cycle ends, we will regularly clean up invalid user data in accordance with privacy protection specifications. We do not store user private information permanently without legitimate reasons.

Information Disclosure Rules

We will never sell, rent, or commercially transfer your personal information to any third-party institutions or individuals under any circumstances. We only disclose user information in the following legitimate scenarios: when required by mandatory official regulatory requirements, or when it is necessary to disclose basic logistics information to cooperative logistics service providers to complete global delivery services.
All third-party parties involved in data processing have signed strict confidentiality agreements with us to ensure that your personal information will not be leaked, abused, or improperly transmitted.

User Rights

All users have the right to check, correct, and apply for the deletion of their personal information stored on our platform. You have the right to refuse non-authorized information collection and withdraw your information authorization at any time. If you have any demands related to personal information inquiry, modification, or protection, please contact us through the channels displayed on our Contact Us page.

Policy Update

We reserve the right to update and optimize this Privacy Policy irregularly according to platform operation and service adjustment needs. The updated policy will be displayed on the official website page in real time, and the revised content will take effect immediately after publication. Your continued use of the website and shopping services will be deemed as your recognition of the latest Privacy Policy.

Contact Information

If you have any questions, doubts, or suggestions regarding this Privacy Policy and personal data protection issues, please refer to our Contact Us page for all official contact methods and email addresses. Our professional team will respond to and handle your inquiries in a timely and standardized manner.