REFUND POLICY

Policy Overview

This Refund Policy clearly defines the standardized return and refund rules applicable to all orders placed on our official website. It covers all product categories sold in our store, including breakfast grain cereals, granola oat crisps, organic oat flakes, children’s organic grains, frozen breakfast foods, organic corn chip snacks, baked breakfast snacks, organic complementary foods, and brand cultural and creative peripherals. This policy applies equally to all global customers with no regional distinctions. We formulate open and transparent after-sales rules to protect every customer’s legitimate shopping rights and ensure a secure and worry-free consumption experience.

General Eligibility for Returns & Refunds

We provide a unified and customer-friendly return service for all eligible products. Customers may submit a return application within 60 calendar days from the date of successful order delivery. To qualify for a refund, the returned items must be in unused, unopened, and resalable condition, with original packaging intact and all accessories complete. Perishable food products must maintain unbroken packaging and no signs of damage, deterioration, or artificial damage to be eligible for return verification.
All return and refund services follow unified global standards. There will be no differentiated processing based on customer region, order amount, or product type. All verified eligible returns will enter the formal refund process in strict accordance with the official processing cycle.

Refund Processing Timeline

After our warehouse receives, inspects, and confirms the returned goods meet the return requirements, we will initiate the official refund procedure. All refunds will be fully processed and returned to the customer’s original payment method within 5 to 10 business days. The specific arrival time of the funds shall be subject to the settlement rules and processing efficiency of the customer’s payment platform or bank institution.
We strictly follow the unified refund cycle standard and do not delay or arbitrarily extend the refund processing time for eligible orders. Once the refund is successfully issued by our system, the order refund process is deemed completed.

Shipping & Fee Rules for Refunds

All products on our website enjoy global free shipping at the time of purchase. No shipping fees are charged for any valid order. For eligible return orders, we only process the refund of the product payment amount. No additional shipping fees, handling fees, or compensatory fees will be included in the refund amount unless otherwise officially confirmed by our customer service team due to special order exceptions.

Order & Payment Rules

All order settlements and refund calculations on our website are based on USD (United States Dollar) as the unified currency unit. Refund amounts will be calculated and returned according to the actual payment amount of the original order. No exchange rate difference compensation or additional service fees will be generated during the refund process.
Our standard logistics rule remains consistent: all orders will be shipped within 1–3 business days and delivered globally within 6–12 business days. Logistics time does not affect the validity of the 60-day return cycle, and the return period is uniformly calculated based on the actual delivery completion time of each order.

Non-Refundable Situations

To ensure standardized and reasonable after-sales management, the following situations are not eligible for return or refund services: return applications exceeding the 60-day valid return period; products with opened packaging, used traces, artificial damage, or deteriorated quality; incomplete product accessories or lost original packaging; man-made damage caused during customer storage and use; and orders that are confirmed as abnormal or malicious applications.

Refund Exception Handling

If you encounter special situations such as product damage during transportation, wrong item delivery, or product quality problems after receiving the goods, please apply for after-sales verification in a timely manner within the valid return period. We will conduct targeted inspection and follow-up processing according to the actual order situation to properly solve customer after-sales problems.

Contact & Support

If you have any inquiries about return qualification, refund progress, after-sales exceptions, and policy interpretation, please refer to our Contact Us page for all official contact channels and email information. Our professional customer service team will provide standardized and efficient after-sales support for all your questions.

Policy Update Statement

We reserve the right to update and adjust this Refund Policy according to business operation and service optimization needs. The latest policy content will be displayed on the official website in real time and take effect immediately after publication. Your continued use of our website and shopping services constitutes your acceptance of the latest Refund Policy.