SHIPPING POLICY

Policy Overview

This Shipping Policy governs all order processing, packaging, and delivery services for all products available on our official website, including breakfast grain cereals, granola oat crisps, organic oat flakes, children’s organic grains, frozen breakfast foods, organic corn chip snacks, assorted baked breakfast snacks, organic complementary foods, and brand peripheral cultural and creative merchandise. This policy applies uniformly to all global customers with no regional variations, hidden charges, or preferential arrangements. We maintain standardized, stable, and transparent global shipping rules to deliver a consistent and reliable shopping experience for every user worldwide.

Order Processing & Preparation Time

All in-stock orders received and confirmed with successful payment will undergo internal processing, product inspection, professional packaging, and logistics arrangement within 1 to 3 business days. Our team processes orders in chronological sequence to ensure fair and orderly shipment arrangements. Every food product is carefully packaged to maintain product integrity, freshness, and packaging condition during subsequent global transportation. No expedited processing or rush shipment services are offered for any orders.

Global Delivery Timeframe

We implement a unified global delivery standard for all regions worldwide. The standard delivery window for all orders is 6 to 12 business days from the date of shipment. This delivery timeframe applies to both domestic and international orders with no separate declarations or different delivery schedules. All global shipments follow the same logistics arrangement rules to ensure predictable and consistent delivery progress for all customers.

Free Shipping Terms

Our official website provides 100% global free shipping for all products and all valid orders. There are no shipping fees, remote area surcharges, handling fees, or additional logistics costs of any kind. Regardless of order value, product type, or delivery destination, every order qualifies for free standard delivery. No minimum purchase requirements are applicable to enjoy the free shipping benefit.

Payment & Settlement Standard

All order settlements on our website adopt USD (United States Dollar) as the sole unified currency. All product pricing, order calculations, and service settlements are standardized in USD. No currency conversion fees, transaction surcharges, or hidden logistics fees will be added to any customer order.

Shipping Service Exclusions

To standardize global logistics services and ensure stable delivery quality, we do not provide customized shipping services, including but not limited to expedited delivery, express upgrading, scheduled delivery, specified courier selection, and personalized logistics arrangement. All orders are delivered via our designated standard global logistics channels in accordance with the unified 6–12 business days delivery cycle.

Delivery Completion & Return Calculation Rules

The official delivery completion time is subject to the successful receipt of goods by customers, which serves as the starting point for the 60-day valid return period. The standard order processing and global delivery cycle will not affect the validity of after-sales return and refund services. Customers can fully enjoy our standardized after-sales guarantee after order delivery is completed.

Shipping Exception Guidelines

In rare cases, minor delivery delays may occur due to uncontrollable factors including regional logistics adjustments, public transportation restrictions, or routine customs inspection procedures. We do not offer compensation for ordinary uncontrollable delivery delays. For abnormal logistics issues such as long-term stagnation or lost packages, customers can contact our support team within the valid after-sales period for verification and follow-up processing.

Customer Support & Inquiry

For any inquiries regarding order processing status, logistics tracking, delivery time estimation, and shipping policy clarification, please visit our Contact Us page to obtain all official contact channels and dedicated service email addresses. Our customer service team will provide professional and standardized responses to resolve your shipping-related questions.

Policy Update Statement

We reserve the right to update and optimize this Shipping Policy irregularly to adapt to business adjustments and service upgrades. The latest policy terms will be officially published and displayed on our website, taking effect immediately after release. Your continued use of our website shopping services confirms your recognition and acceptance of the latest Shipping Policy.